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Crisis management or organizational resilience
planning
Crisis management planning describes the process where preparation
is made for responding to and handling a potential crisis. A
potential crisis can be identified during a risk analysis process
where hazards and threats are analyzed and impact and consequences
are assessed. Crisis management planning is an important management
process as it not only identifies possible disruptive events but
enables the management, supported as necessary by qualified
specialists, to develop suitable strategies for reducing the
likelihood of those events occurring, reducing the frequency of
these events, reducing the likely impact from those events,
increasing the effectiveness of continuity plans and increasing the
level of protection against these events. This process is also known
as organizational resilience whereby risks are identified and
measured, suitable strategies devised and costed and cost effective
risk treatment projects are introduced in order to avoid the more
serious consequences and implications of these risks.
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Framework for crisis
management response
Crisis management activities should provide a framework for a
structured response to both the reality and perception of an
imminent or actual crisis; establishes the triggering of any
necessary response mechanisms; and covers the communication and
notification that needs to occur within the immediate response phase
of emergency management scenarios. Crisis management involves
dealing with threats after they have become imminent or have
occurred. This management discipline consists of skills and
techniques required to identify, assess, understand, and cope with
serious situations, especially from the moment each situation first
occurs to the point that recovery procedures start.
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Crisis management
phases
The first stage of crisis management can involve emergency
management activities that require timely and decisive action such
as evacuating an area of danger, calling the emergency services, or
treating injuries. Where the disruptive event is likely to seriously
impact on the business operations then a suitable continuity plan is
likely to be triggered.
The credibility and
reputation of an organization is heavily influenced by the
perception of their responses during crisis management situations. There should
be open and consistent communication throughout the hierarchy to
contribute to a successful crisis communication process whilst
protecting critical and sensitive data provided such protection it
does not result in increasing the risk of causing injuries. |
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BC Expert available in three scalable versions:
Silver:
Risk,
BIA, crisis management
(more)
Gold:
Full functionality crisis management solutions
(more)
Platinum: Multi-enterprise
criisis management
(more)
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Crisis management coverage in the BC
Expert software
The BC Expert Software provides a significant amount of
functionality that supports crisis management planning and handling
of disruptive events. The software has separate functions for
incident management planning that focuses on the emergency
management stage, the repair or replacement of affected assets or
resources, recovery of affected components and the returning of
operations to normality. The software has a further area for the
continuity planning which concentrates on preparing for continuation
of critical operational processes as far as possible in an attempt
to meet contractual or other obligations during abnormal working
conditions. |
